Sweetgreen is seeking an IT Operations Associate to serve as the steward of our core Identity and Access applications (Entra ID) and custodian for our Corporate office equipment & hardware - helping our Corporate environments —remain secure, reliable, and high-performing as we continue to shape the future of food.

ABOUT THE JOB

In this role, you will be responsible for supporting the day-to-day Corporate IT Operations (both hardware & software), with in-scope applications including;

• Microsoft Entra ID

• Google Enterprise Suite / Google Workspace

• Intune (for Corporate Asset Management)

• LogMeIn

• ServiceNow; IT Service Management (“ITSM”) & Configuration Management & Databases (“CMDB”) modules

• Corporate windows & mac laptop management, and Google meet/chrome meeting room devices

Responsibilities for this role include;

• Helping manage and coordinate User Identify & Access management for our SaaS applications

• Onboarding applications into SSO

• Managing dynamic group rules

• Create, develop and implement a schedule for continuous patch management for corporate devices

• Helping administer legal holds and the necessary documentation retention process

• Automate manual processes wherever possible through scripting (e.g. Workato, Powershell, Python etc.)

• Conducting tech onboarding sessions for new Corporate joiners

The following skills, experience and abilities will help you be successful in this role:

• Deep experience in Microsoft Entra ID for User Identify and Access management + any relevant certifications

• Certification in Google Workspace Administrator Fundamentals and a comprehensive knowledge of capabilities offered through Google Workspace

• Working knowledge of Microsoft O365 with moderate ability to administer the platform

• Working knowledge of REST APIs and their usage

• Workflow automation using platforms like Workato

• Strong ability to automate and scale solution development using command line scripting languages such as Bash, Python or Powershell

• Project management & documentation using Atlassian’s JIRA & Confluence platforms

• Documenting Standard Operating Procedures (“SOPs”) and adding to Knowledge Base articles

• Experience managing and administering windows and mac laptops & other relevant corporate devices

• Ability and desire to experiment and adopt AI / LLM capabilities to enhance & execute core responsibilities

• Partner with other engineering teams to maintain infrastructure as code (IaC) standards, ensuring consistent, automated, and secure deployment of IT and identity services.

A successful candidate is an experienced IT operations professional who knows systems and network administration, cybersecurity, and troubleshooting. They follow proven service practices like ITIL.

You won’t be working alone—Sweetgreen’s support center and resources will be there to help you and the whole team. This job is meant for people who prefer steady, organized work, not constant crisis management. You’ll be expected to handle problems that come up and put solutions in place so they don’t happen again. In this role, you’ll grow your skills and become more versatile. You’ll work with a supportive and energetic team who will help you develop, meet challenges, and succeed together.

ABOUT YOU

We’re looking for strong leaders who understand our work, but nobody knows everything on day one. It’s okay if you don’t have all the answers right away—we don’t expect you to. Generalists who learn quickly, work hard, and focus on what matters are welcome. We trust each other, finish what we start, and are kind and supportive. We take responsibility and hold ourselves accountable. We show up for our work and each other.

You’ll get thoughtful onboarding, plenty of support, and time to learn. You’ll join a team that listens and values what you say. You’ll both give and receive direct feedback and be someone others rely on. We’re building systems, teams, and our company for the future—always focusing on every team’s happiness and success, from design to support and operations. Strong, healthy teams make strong, healthy systems.

THE SWEETLIFE AWAITS

As a member of team sweetgreen, you’ll enjoy competitive pay and be eligible for bonuses based upon your performance and experience. You’ll have the opportunity to take advantage of a comprehensive benefits plan, including medical, dental and vision amongst other benefits.

sweetgreen truly values feeding the whole person, that includes providing flexible time off in addition to continuous education and training opportunities.Furthermore, we will work together, along with our business partners on the people team to design a growth and progression plan aligned to your career goals and we will check in often to make sure you have the tools you need to succeed.

What you'll get:

• Highly competitive pay + bonus plan
• Three different medical plans to suit your and your family's needs
• Dental and Vision insurance
• Flexible PTO plan
• 401k program
• Employee HSA and FSA
• Complimentary greens
• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
• To live the sweetlife and celebrate your passion + purpose
• A collaborative team of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally
• Free sweetgreen swag

Come join the sweetlife!

About sweetgreen

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means.

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.