We’re looking for a proactive and detail-oriented Event Services Specialist to join our growing team in India. In this role, you'll support the planning and delivery of virtual and hybrid events for our customers, helping them create impactful experiences using the Goldcast platform.
This is a great opportunity for someone who’s excited about events, technology, and providing amazing service. You’ll work closely with our Event Services team to ensure clients feel confident, supported, and successful before, during, and after their events.
In This Role, You Will:
- Assist with the setup and execution of client events, including dry runs, technical checks and day-of-show support.
- Coordinate timelines and logistics alongside the Event Services team
- Ensure seamless platform configuration and quality delivery of every event Client
- Be a trusted, responsive partner to our customers during the full event lifecycle
- Help gather event requirements and ensure our services align with client goals
- Maintain clear, respectful, and timely communication always
- Become an expert in the Goldcast platform and its features
- Guide clients through technical challenges and support their use of our tools
- Offer best practices to help clients get the most value out of their events Event Data
- Track event metrics like registration and attendance
- Work cross-functionally with internal teams including marketing, sales, and product
- Contribute ideas to improve processes and delight our customers
Here's What You Need:
- 3+ years of experience in a client-facing role, preferably project management, ideally inSaaS/Events/Marketing.
- Plus, if you have worked previously on Cvent products. A passion for creating positive, smooth, and professional experiences for customers.
- Excellent organizational and time-management skills—you’re able to juggle multiple
priorities - Clear and confident communicator (written and verbal)
- A curiosity for tech and eagerness to learn new tools
- Collaborative, flexible, and solutions-focused mindset
- Strong project management and execution abilities
- Relationship-building and client empathy
- Attention to detail, especially under pressure
- Proactive problem-solving
- Adaptability and eagerness to grow