Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

Our team of Sr. Solutions Leads manage complex and comprehensive Jifflenow customers- focusing on product onboarding, adoption and value realization.

Managing long-term success, full scope event programs and the varying needs of different customer teams and departments. Our Sr. Solutions Leads are expected to be tactful and prescriptive in their approach, partnering closely with counterparts in sales and other project-based teams and adapt their client management practices to fit the needs of each specific customer.

In addition, Sr. Solutions Leads may own or contribute to varying initiatives centered around the customer experience, driving customer value, onboarding new team members and/or product evolution. Each of these efforts require collaboration with stakeholders, meeting deadlines and being accountable for project outcomes. These projects include streamlining process improvements, cross department alignment, customer verticalization priorities, cross-cloud adoption, churn prevention and more.

Through both their work on initiatives and direct partnership with their customers, Sr. Solutions Leads are consistently focused on helping clients achieve their business goals and demonstrating Jifflenow’s value to clients, ultimately leading to customer expansion and renewal.

• Proactively manage assigned global and/or Fortune 500 client accounts through a comprehensive onboarding and ongoing support model
• Provide consultation on business processes and best practices as it relates to successful implementation of Jifflenow for a client’s comprehensive event program
• Design, coordinate and in some cases conduct user training programs
• Mentor and coach Solution Specialists, fostering a culture of continuous improvement and personal growth
• Contribute to major cross-functional and departmental projects and initiatives
• Design and develop customer and CSM tools and resources (as needed)
• Monitor user adoption and system usage, recommend strategies to increase usage/adoption
• Maintain strong advisory relationship with key client contacts in positions that can significantly impact adoption
• Monitor user compliance and recommend strategies to increase usage/compliance
• Act as a subject matter expert in providing feedback to Product Teams on new potential features and areas for further enhancement
• Document (via CLS) and track feature requests, and provide client with updates quarterly
• Successfully engage in multiple concurrent projects; facilitate demonstrations of best practice configuration, design and set up to achieve business goals

Performance Metrics:

• Customer satisfaction scores
• Coaching quality
• Productivity
• CLS Quality
• App Support Quality
• Lead Generation
• On-time delivery of client projects
• On-time delivery of internal projects
• Successful completion of initiatives

*Timelines may vary based on business need and/or professional experience

• Bachelor’s degree or equivalent professional industry working experience strongly preferred. Advanced degree a plus
• 10+ years of work experience in a Customer Success role
• Experience working in Fortune 500 corporation, travel, hospitality, software or other high-tech industry a plus
• Prior experience supporting event management software a plus
• Excel at developing client relationships
• Ability to work independently and manage multiple projects simultaneously
• Ability to communicate effectively with clients and internal team members
• Proficiency with Microsoft Word, Excel, PowerPoint and Outlook
• Prior use of products such as Salesforce.com and WebEx a plus
• Prior project management experience a plus

Physical Demands
We are not able to offer sponsorship for this position