Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

This is a unique opportunity for an experienced identity platform leader to drive enterprise-scale identity governance and messaging services within a fast-growing technology company. The Manager, Identity and Messaging will provide both technical leadership and people management for a team responsible for global identity infrastructure, directory services, and enterprise messaging platforms. This role requires deep hands-on expertise in modern identity platforms (particularly Okta), combined with proven ability to lead, mentor, and develop technical teams supporting aggressive company growth and M&A activities.

Team Leadership & Management

• Lead, mentor, and develop a global team of identity and messaging engineers
• Manage team capacity planning, workload distribution, and escalation paths
• Foster a culture of continuous improvement, technical excellence, and cross-functional collaboration
• Coordinate with other Engineering leaders on cross-team initiatives and resource allocation

Identity Platform Strategy & Architecture

• Define the technical roadmap for enterprise identity platforms, balancing immediate needs with long-term modernization goals
• Lead the evaluation, selection, and implementation of identity governance and administration solutions
• Architect identity integration strategies for M&A activities, ensuring seamless transitions
• Drive Active Directory retirement initiatives, migrating to modern cloud-native identity platforms
• Establish and maintain identity platform standards, security policies, and operational procedures

Okta Platform Ownership

• Serve as senior technical authority for Okta platform administration and strategy
• Oversee complex federated authentication scenarios, API integrations, and custom applications
• Design and implement Okta Advanced Server Access, passwordless authentication, and MFA policies
• Lead application onboarding initiatives for SaaS and on-premises systems
• Manage Okta-to-AWS identity federation architecture and role-based access controls
• Maintain deep hands-on expertise to provide technical guidance and handle escalations

Identity Governance & Automation

• Drive comprehensive identity lifecycle automation using PowerShell, Python, and modern DevOps practices
• Oversee automated provisioning/deprovisioning workflows across multiple identity providers and applications
• Guide the team's development of low-code automation tools (Superblocks, n8n, Okta Workflows)
• Lead development of next-generation identity services, including authentication and authorization for AI tooling
• Ensure automated compliance reporting, security controls, and governance dashboards meet audit requirements

Messaging & Directory Services

• Provide technical direction for Microsoft 365, Exchange Online, and Azure AD/Entra ID platforms
• Oversee email security, anti-spam/phishing protections, and messaging compliance
• Manage identity synchronization between HR systems (Workday), Active Directory, and cloud platforms
• Coordinate privileged access management, service accounts, and certificate lifecycle automation
• Guide LDAP-to-SAML migration strategies for legacy applications

Cross-Functional Partnership

• Partner with Security teams on identity-related incident response, forensics, and security initiatives
• Collaborate with HR on contractor lifecycle management and identity governance processes
• Work with Application teams to onboard new services and solve complex integration challenges
• Coordinate with vendor partners and consultants on major implementation projects
• Communicate technical concepts and project status to executive leadership and business stakeholders

Operational Excellence

• Establish SLAs, operational metrics, and monitoring for identity and messaging services
• Ensure comprehensive runbooks, documentation, and knowledge transfer for critical processes
• Drive incident management, root cause analysis, and continuous improvement initiatives
• Manage team on-call rotation and escalation procedures for 24/7 service availability
• Oversee change management processes to minimize service disruption

Leadership & Management Experience

• 4+ years of people management experience leading technical teams, preferably in identity or infrastructure domains
• Proven track record of hiring, developing, and retaining high-performing engineers
• Experience managing distributed teams across multiple time zones and geographies
• Strong ability to delegate effectively while maintaining technical credibility and hands-on involvement
• Demonstrated success navigating organizational change, M&A transitions, and rapid growth

Technical Experience & Education

• 8+ years of hands-on experience in enterprise identity and access management
• Bachelor's degree in Computer Science, Information Technology, or equivalent technical experience
• Industry certifications such as Okta Certified Administrator, Okta Certified Professional, AWS Solutions Architect, or similar identity-focused credentials highly preferred

Identity Platform Expertise

• Expert-level knowledge of Okta platform administration, API development, and advanced features
• Strong automation skills with PowerShell, Python, or similar scripting languages
• Deep understanding of identity protocols: SAML, OAuth, OIDC, SCIM, LDAP, Kerberos
• Hands-on experience with Active Directory, Azure AD/Entra ID, and hybrid identity scenarios
• Experience with AWS IAM, Identity Center, and cloud identity federation
• Knowledge of certificate management, PKI, and cryptographic concepts
• Familiarity with DevOps practices, CI/CD pipelines, and infrastructure as code

Messaging & Integration Knowledge

• Experience with Microsoft 365 administration, Exchange Online, and Azure AD Connect
• Proven experience integrating HR information systems (Workday strongly preferred)
• Understanding of endpoint management tools (SCCM, Jamf, Intune) and their identity integration points
• Knowledge of legal hold processes, compliance automation, and e-discovery requirements
• Experience with modern authentication methods including passwordless and biometric authentication
• Familiarity with low-code/no-code platforms for business process automation

Professional Skills

• Exceptional problem-solving abilities with demonstrated experience troubleshooting complex, multi-system issues
• Outstanding written and verbal communication skills, including ability to influence without authority
• Proven ability to translate technical concepts for executive audiences and business stakeholders
• Strong project management capabilities with experience leading cross-functional initiatives
• Self-motivated with ability to work under ambiguity while providing clarity and direction to the team
• Experience working in fast-paced, high-growth technology companies with frequent organizational change
• Strong business acumen with understanding of how identity and messaging services enable business objectives
• Collaborative mindset with ability to build effective relationships across organizational boundaries

Preferred Qualifications

• Experience in companies that have undergone significant M&A activity
• Background in enterprise security or compliance-driven environments
• Previous experience managing vendor relationships and contract negotiations
• Track record of building or scaling identity automation platforms from scratch
• Experience with identity governance frameworks (NIST, ISO 27001, SOC 2)
• Knowledge of AI/ML authentication and authorization patterns

Hybrid: 2 days in office

We are not able to offer sponsorship for this position

Physical Demands