About Cvent:

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

Role Overview:

As an Onboarding Specialist on Cvent's Enterprise Client Success team, you will be our client's primary guide in leveraging the full potential of the Cvent platform. This role demands making a lasting impression, ensuring clients swiftly achieve their goals and derive maximum value from our software. You will walk our clients through product nuances and help them integrate seamlessly into Cvent's ecosystem.

Key Responsibilities:

· Collaborative Strategy Development: Partner with Sales, Professional Services, and Customer Success teams to understand new clients' goals and translate these into a personalized onboarding experience.

· Initiating Client Success: Guide clients through their customer journey by ensuring they complete all required product training and achieve key milestones, enabling them to realize the full value of their purchased products.

· Tailored Strategy Sessions: Conduct bespoke strategy calls to assist new users in completing critical milestones within the event lifecycle.

· Product Expertise: Exhibit in-depth product knowledge while assisting clients via phone and email, including comprehensive product walkthroughs and sharing best practices.

· Platform Adoption: Encourage the platform's adoption and provide best practice recommendations.

· Post-Event Reviews: Execute Post-Event Customer Success Reviews to gather feedback, showcase Cvent's value, and formally conclude the onboarding process.

· Re-Onboarding: Lead re-onboarding efforts for existing clients as necessary.

Candidate Requirements:

· Educational Background: Bachelor's degree with strong academic credentials.

· Customer-centric mindset: Ability to quickly grasp and prioritize client needs with high empathy.

· Tailored Communication: Adapt communication strategies based on real-time client interactions.

· Problem-solving: Proven experience managing and resolving critical and high-stress customer issues.

· Adaptability: Demonstrated ability to thrive in dynamic, ambiguous environments.

· Leadership Passion: A genuine desire to lead and assist others, balancing technical acumen with interpersonal skills.

· Attention to Detail: Superior time management and task prioritization capabilities.

· Exceptional Communication: Strong verbal and written communication skills.