Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

Weʼre looking for an Implementation Representative to lead our new customers through a thoughtful, seamless onboarding experience. This is a high-impact, client-facing role focused on driving adoption, delivering value, and

enabling long-term customer success.

You will be the go-to expert for new clients as they transition onto the Goldcast platform—bringing together your technical knowledge, project management skills, and empathetic communication style to ensure every customer feels supported, confident, and set up for success.

• Deliver inclusive, engaging onboarding and training sessions that equip clients with the knowledge and tools needed to be successful on the Goldcast platform.
• Coordinate implementation projects from kickoff through go-live, ensuring clients are informed, engaged, and on track at each stage of the onboarding lifecycle.
• Develop strong product knowledge and serve as a trusted resource to clients, clearly explaining platform features, use cases, and best practices in accessible, business-friendly terms.
• Maintain regular, proactive communication throughout onboarding to drive momentum and ensure a strong client experience, with no client going more than seven days without a meaningful touchpoint.
• Partner closely with Product, Engineering, and Support teams to help coordinate and execute key integrations (e.g., Salesforce, Marketo, HubSpot, Pardot, webhooks).
• Act as the voice of the customer by sharing structured feedback and insights that help refine onboarding processes, improve documentation, and inform product direction.
• Maintain accurate implementation records, project plans, and documentation to enable smooth handoffs and a consistent post-onboarding client experience.
• Manage a portfolio of onboarding clients, providing high-touch, personalized support and clear, consistent communication tailored to each client’s goals and timelines.
• Use internal systems, trackers, and project management tools to ensure each implementation stays on schedule and no customer falls behind.
• Help clients complete onboarding feeling confident, empowered, and ready to manage their own events independently on the platform.

• 2+ years of professional experience in implementation, customer onboarding, customer success, support, or project/account coordination, ideally in a B2B SaaS or technology-driven environment.
• Bachelor’s degree in a relevant field (such as business, communications, marketing, or technology) is preferred but not required; equivalent practical experience will also be considered.
• Comfort working with digital tools and software platforms, with the ability to explain concepts in simple, accessible ways to non-technical users.
• Strong organizational skills and attention to detail, with the ability to manage tasks across multiple clients and keep work on track against timelines.
• Demonstrated ability to build rapport with diverse client stakeholders and adjust onboarding approaches to meet their specific goals and needs.
• Excellent verbal and written communication skills, with an approachable, client-friendly style.
• Problem-solving mindset with the ability to identify issues early, think critically, and contribute to practical solutions.
• Self-motivated, reliable, and comfortable working in a fast-paced, often remote-first environment with guidance but limited day-to-day supervision.
• Comfortable navigating software platforms, tools, and integrations (e.g., Salesforce, Marketo, HubSpot) and supporting clients through basic technical setup and troubleshooting.
• Dedicated to delivering an exceptional client experience and advocating for client needs throughout the onboarding journey.
• Able to manage concurrent onboarding projects, prioritize effectively, and maintain momentum when working against multiple deadlines.
• Collaborative mindset, with the ability to work effectively across Product, Engineering, and Support teams to ensure a cohesive onboarding experience.
• Continuous improvement orientation, with interest in enhancing systems, workflows, and documentation to drive scalability and repeatability in implementation.
• Ability to thrive in a dynamic, fast-moving environment and adapt quickly to changes in tools, processes, or client expectations.

Physical Demands
Multiple positions may be filled from this announcement.
We are not able to offer sponsorship for this position.