Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

• Advanced Facilitation and Coaching
• Lead instructor-led and virtual sessions for complex modules; run simulations & role plays for new hires and existing employees
• Mentor Associates and new trainers through co-facilitation, observation feedback, and calibration sessions
• Assessment and Remediation
• Calibrate and proctor assessments; analyze results to design remediation plans and microlearning interventions
• Track learner progress and readiness; escalate risks early with data-backed recommendations
• Content Ownership and Operations
• Own assigned modules end-to-end (materials, training aids, checklists, assessments); ensure version control and LMS hygiene
• Prepare training environments and datasets; coordinate schedules and communications to minimize reschedules
• Readiness and Cross-Skilling
• Facilitate AI enablement content and multi-product cross-skilling; contribute to M&A onboarding playbooks
• Partner with QA/Ops/Product to convert release notes and defect themes into timely content updates
• Reporting and Stakeholder Updates
• Maintain accurate training records, dashboards, and updates on Training effectiveness and throughput, pass rates, and cohort health

• Exposure to AI-Enabled Learning and training industry trends
• Strong communication and facilitation skills (both Verbal & Written), adept at simplifying complex product workflows with adult learning expertise; hands-on curriculum design and assessment calibration
• Data fluency (Excel/Sheets, MS Applications); experience with LMS and authoring tools (e.g., Articulate, Captivate, Rise) is a plus
• Comfort with virtual facilitation tools (e.g., Zoom)
• Certifications (nice to have): Kirkpatrick/Phillips ROI, Instructional Design
• Prior experience and knowledge of Event Industry and SAAS based applications is a plus
• Ability to maintain a professional demeanor, engaging training environment and confidentiality when managing trainee challenges
• Strong organizational, planning, project management and problem resolution skills
• Ability to act independently as well as collaborate with colleagues to achieve needed results
• Strong attention to detail and demonstrated ability to follow operational procedures
• Should be comfortable working US hours (night shift)