Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

We are looking for Solutions Specialists who are responsible for being an expert on the Cvent Event platform. You will join and support our dynamic, close-knit Client Services department and contribute to our best in-class customer service experience. This is a great opportunity to further your career with our company and develop additional knowledge and skills in advanced technology that is transforming its industry.

Solutions Specialists support our Customer Success teams on the on the products and features across the Cvent platform as well as more technically advanced features of the Cvent platform. You will act as a product expert during strategic event set ups, the implementation of new features, training on new and existing features, ongoing troubleshooting, and other strategic needs. In addition to being a product expert, you will be a technical support resource for success teams on calls with clients.

The ideal candidate should be extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. In this role the candidate should expect to continuously learn and adapt to product updates. We’re looking for someone who is motivated to make an impact within a successful, growing SAAS company known for its customer service.

• Demonstrate deep product knowledge and understanding of the Cvent platform when assisting colleagues and clients both on the phone and via email
• Assist in configuring and troubleshooting all types of events in the Cvent platform, including in-person, virtual and hybrid, based on the client’s needs and requirements
• Gather client requests for future releases of the product and collaborate with the technology team on customer requirements
• Collaborate with the Technology team when new functionality is introduced
• Assist clients in the onboarding phase with added features or products, implementing in their accounts and understanding their needs
• Collaborate with Content team to develop and enhance knowledge base articles and client facing documentation
• Train Client Success team on new advanced functionality

• Bachelor's degree with strong academic credentials
• 2-4+ years of experience in client-facing roles
• Strong business acumen, ethics and high integrity
• General understanding and/or experience with other Cvent tools is a plus
• Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
• Excellent communication skills (verbal and written)
• While not required but is a plus, experience using general office software applications; sales automation products such as Salesforce.com
• Experience with API/SSO/CRM Integrations are also a plus

Areas of Expertise Desired:

• Cvent Event Management
• Attendee Hub
• Abstract Management
• Appointments
• SMM features such as Budget and Meeting Request Forms
• Onsite Solutions such as OnArrival, and LeadCapture
• General understanding of Surveys, the Supplier Network, out-the-box integrations, and other Cvent solutions

Physical Demands

We are not able to offer sponsorship for this position.