Cvent is a global meeting, event, travel, and hospitality technology leader, with more than 5000+ employees worldwide. As a leading cloud-based technology company, we have over 28,000+ customers, including 80% of the Fortune 100 companies, in more than 100 countries.

Cvent’s software solutions optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events. In addition to helping event planners navigate every aspect of the event process, we also provide an integrated platform to hoteliers to help create qualified demand for their hotels, manage that demand more efficiently, and measure their business performance in real-time.

The Senior Business Solutions Architect (AI Solutions Architect) is a highly technical thought partner responsible for evaluating, designing, and optimizing business workflows using AI and automation. This role is not a software engineering architecture position; it is focused on rapidly learning new systems, identifying core business challenges, and guiding non-engineering teams to leverage AI or alternative solutions where appropriate.You will lead intake and triage for AI enablement opportunities, architect future-ready business workflows, drive organizational change, and publish reusable playbooks that accelerate value delivery at scale. As a member of the AI Power team, you will act as a hands-on business improvement consultant, supporting stakeholders throughout the Technology Department and serving as the internal subject-matter expert on workflow enhancement, AI ethical use, and adoption strategies.

• Lead discovery and intake: Rapidly evaluate business problems, define project scope, outcomes, guardrails, and success measures for AI enablement and automation projects.
• Solution architecture: Design and document AI-enabled workflows—selecting tools, prompting patterns, and establishing quality gates, risk controls, and operational guardrails.
• Business improvement consulting: Partner with business units within the Technology Department to assess whether to leverage AI, improve existing processes, or deploy other technology/automation solutions.
• Change management: Map stakeholders, lead communications, develop and deliver training plans, track adoption metrics, and ensure sustainability of change.
• Asset creation: Codify and publish reference architectures, playbooks, SOPs, templates, checklists, and operating guides for reuse across the organization.
• Enablement & support: Provide office hours, advisory support, and embedded assistance to early–adopting teams; support transition to business-as-usual post-stabilization.
• Performance reporting: Maintain dashboards and provide leadership with regular updates on adoption, impact, and value creation.
• Risk and ethics: Ensure all AI initiatives align with strategic and ethical guidelines; remain current on advances in AI, automation, and technology-driven business process improvement.
• Community building: Model a culture of experimentation and continuous learning, champion knowledge-sharing and peer learning, and actively support upskilling across teams.
• Internal consultancy: Triage and execute 6–10 enablement engagements per year, delivering 8–12 reusable assets to scale impact.

• Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or related field.
• 5+ years in IT, solutions architecture, or technical consulting with demonstrated expertise in business process improvement, workflow automation, or technical solution delivery.
• Proven ability to evaluate business processes, define problem statements, and translate complex technical concepts for non-technical audiences.
• Deep understanding of AI/ML principles, prompt engineering, workflow automation, and digital transformation best practices.
• Experience managing programs or projects with multiple stakeholders, ideally in environments driving organizational change.
• Demonstrated ability to lead or support change management, including stakeholder engagement, training, and adoption measurement.
• Strong communication, presentation, and documentation skills (able to codify and publish reusable assets).
• Self-motivated, organized, and able to drive results with minimal supervision in ambiguous situations.
• Highly collaborative; able to work effectively across business-facing and technical teams.

Preferred Qualifications:

• Experience delivering AI or automation solutions in a business context (e.g., workflow orchestration, process redesign, bot deployment, prompt library authorship).
• Hands-on expertise with GenAI (e.g., ChatGPT, Claude, Roo), digital process automation (RPA, low-code/no-code tools), and data-driven decision-making.
• Knowledge of change management frameworks, business analysis, and continuous improvement methodologies.
• Certifications in cloud (AWS, Azure), process improvement (Lean, Six Sigma), or AI/machine learning a plus.
• Experience supporting non-engineering stakeholders inside enterprise environments.
• Prior experience managing or mentoring teams highly valued.

Physical Demands