Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services - online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities - have positioned us as a major player in the estimated $565 billion global meetings and events industry.
About the role:
We’re looking for Customer Success Advisors who are responsible for providing value and owning the
success of Cvent’s Event Cloud Customers. As an advisor, you will join our dynamic, close-knit Client
Services department and gain best-in-class customer service experience. This is a great opportunity to
build a career at a company that’s transforming its industry. The ideal candidate should be customer
centric, extremely motivated with excellent communication skills and the ability to thrive in a fast-
paced, fun work environment.
Customer Success Advisors serve as our customers’ primary point of contact while they are using
Cvent’s software. In this role, you will be responsible for exercising Cvent and event industry
knowledge to ensure our customers are able to realize the full benefits of the software. Customer
Success Advisors spend their day on scheduled calls to understand, align and reach customers’
business goals by delivering maximum value.
In This Role, You Will:
• Drive platform adoption and offer industry best practices to help customers effectively meet
said business goals
• Host personalized web-based presentations with customers to align with their needs, discuss
adoption, and identify areas of opportunity
• Understand customer’s risks and showcase recommendations, solutions and action plans to
mitigate
• Collaborate with the sales team to introduce new features and opportunities to customers
• Gather customer requirements for future releases of the product
Here's What You Need:
• 2-3 years minimum of SaaS Customer Success experience
• Bachelor's degree with strong academic credentials
• Strong verbal and written communication and excellent presentation skills
• Strong business acumen, ethics and high integrity
• Comfortable using general office software applications; sales automation products such as
Salesforce.com and web collaboration tools
• Customer Centric and a consultative approach to managing customer relationships
• Must be articulate, organized, a quick learner, detail-oriented, agile and can multi-task in a
dynamic, fast-changing entrepreneurial environment