Cvent has an opportunity in our Tyson's Corner, VA office for a Technical Lead on the Event 360 Professional Services Team supporting customers leveraging Cvent’s Virtual and Onsite Solutions.

The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record against their current role’s metrics and activities. A successful candidate in this role is tech savy, and approaches event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships. Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market’s thriving tech & event communities.

• Serve as a technical point of contact for internal and external teams on a single or multiple events, ranging in size or complexity
• Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions functionality – including RFID equipment, Cvent Registration, iOS and Android devices, Virtual Session Production, etc.
• Use your passion for technology to create lasting customer relationship and leverage your technical abilities to produce successful events
• Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials
• Configure event specific technology throughout the project lifecycle
• Manage or support thorough pre-event testing across various technologies
• Troubleshoot potential issues to ensure the customer’s success at their event
• Implement security measures on onsite tools according to clients’ business requirements
• Manage the Day Of implementation team
• Help develop and improve upon internal processes specific to managing virtual, onsite, and hybrid projects
• Identify and define product improvements and enhancements as they pertain to client needs and overall deployment
• Travel within this role will vary based on the type of event projects being managed – approximately 60%

• Bachelor’s degree or commensurate experience
• 1+ years experience troubleshooting technology products
• Experience and comfort in using consumer electronics
• Thorough knowledge of networking
• Experience with Event Tech and Cvent solutions highly preferred
• Audio Visual and Production experience highly recommended
• Ability to learn new technology in the market mainly on different OS and provide feedback on these technologies
• Previous experience configuring and troubleshooting software/hardware (Windows and Mac, RFID experience a plus)
• Advanced knowledge of different operation systems, such as Windows/Mac OS
• Excellent communication skills (verbal and written)
• Ensure clients and PS team understand technical requirements
• Ability to manage a team to achieve goals
• Must be available and able to travel domestically and internationally
• Strong business acumen, ethics and high integrity
• Strong understanding of the event management experience
• Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software