Are you ready to disrupt? Range is a cutting-edge wealth management platform designed to revolutionize the industry. With state-of-the-art technology, world-class advisors, and data-driven insights, we simplify your finances like never before.

Powered by AI and supported by a team of financial experts, Range is building proprietary tools and services to help you manage every aspect of your financial life. From investment planning and tax strategies to retirement and estate planning, everything you need is seamlessly integrated into one platform.

Join us in transforming the wealth management industry. Backed by Google’s AI-focused Gradient Ventures and Cathay Innovations, we’re assembling a team of top talent to make quality financial advice accessible to millions. If you’re ready to create a groundbreaking platform and make a lasting impact, join Range.

About the role

We’re looking for a motivated and personable individual to join our customer success team, focused on member retention and satisfaction. In this role, you’ll engage with current members daily, ensuring they’re getting the most out of their Range membership and addressing any concerns to enhance their experience. You’ll also identify opportunities to upsell additional services while finding creative ways to keep our community engaged and thriving.

This role is based at Range's Headquarters in McLean, VA or one of our hubs in New York City, Seattle, or Austin. Employees hired for this position will work in office Monday-Friday. If you are not currently located in one of these areas, your willingness to relocate will be a contingency for employment.

What you’ll do with us

• Build and maintain strong member relationships

• Set strategy for proactive outreach to member base and retention efforts

• Develop a deep understanding of our products and services

• Track all member communications and distill learnings back to leadership and product

• Report weekly retention metrics to leadership team

What will set you apart

• 5+ years experience in a client-facing role

• Strong organizational, leadership, and written communication skills

• BS or BA preferred

• Experience working in financial services industry

• An interest in the tech industry and/or experience with start-ups

• Consumer fintech experience

Benefits

• Comprehensive health coverage: Medical, dental and vision

• 401k plan

• Technology allowance

• PTO

• Top of market pay

• Paid parental leave

• In-person team & company events

Range is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.