ROLE DESCRIPTION

The Warehouse Supervisor is responsible for overseeing daily warehouse operations, including materials handling, storage, shipping, receiving, inventory management, and compliance with food safety and regulatory standards. This role ensures efficient coordination between warehouse and production operations, leads warehouse staff, and supports system efficiency through SAP troubleshooting and training. The Warehouse Supervisor also plays a critical role in employee development, safety, and maintaining audit readiness.

Reports To: Planning & Warehouse Manager

Location: ByHeart Manufacturing Facility - Allerton

Start Date: ASAP

ROLES & RESPONSIBILITIES

• Warehouse Operations
  • Direct daily activities for material handlers, weighing/kitting team members, and warehouse clerks.
  • Load and unload trucks per written procedures, ensuring all documentation is accurate and timely.
  • Maintain sufficient levels of staged raw materials and supplies for Production in alignment with the production schedule and work order requests.
  • Coordinate shipping and receiving operations, including container unloading, and communicate schedules to ensure readiness.
  • Ensure compliance with warehouse safety protocols, GMPs, allergen control, and sanitation requirements.
  • Oversee housekeeping and sanitation activities, ensuring all are documented and completed.
• Inventory & Systems
  • Serve as a key monitor of inventory levels across manufacturing and supply chain areas.
  • Lead cycle count program and reconcile discrepancies.
  • Troubleshoot cycle count variances with Inventory Control and ensure resolution.
  • Work in SAP daily to monitor transactions, troubleshoot system issues, and identify process bottlenecks.
  • Optimize workflows, resolve issues, and support efficiency improvements.
  • Act as a backup for Inventory Control, Warehouse Manager, and warehouse clerks when needed.
• Training & Leadership
  • Own and coordinate new hire and ongoing departmental training programs to ensure staff success and compliance.
  • Document, organize, and maintain training records; conduct retraining as needed.
  • Spot check staff performance, provide feedback, and ensure adherence to SOPs and procedures.
  • Schedule and assist with training opportunities.
  • Manage warehouse payroll accuracy and timely submission.
  • Create weekend task lists, verify completion, and adjust staff priorities as business needs evolve.
• Compliance & Continuous Improvement
  • Ensure warehouse and storage operations remain audit-ready, addressing food safety, GMP, and regulatory compliance.
  • Lead warehouse food safety initiatives and close out audit items promptly.
  • Identify and implement efficiency opportunities through training, technology, and process improvements.

SKILLS & QUALIFICATIONS

• Education:High school diploma or equivalent required.
• Experience:Minimum of 5 years in logistics, warehousing, or supply chain management; experience in food or infant formula manufacturing strongly preferred.
• Equipment Skills:At least 5 years of experience operating sit-down forklifts.
• Leadership:Demonstrated ability to lead teams, set daily priorities, and hold staff accountable to performance and safety standards.
• Technical Skills:Proficient in SAP, Microsoft Office Suite, and other relevant company software systems.
• Communication & Organization:Excellent written and verbal communication skills; strong ability to maintain accurate documentation and coordinate across teams.
• Physical Requirements:Ability to stand, crouch, climb, and perform manual tasks as needed, including safe use of ladders and warehouse equipment.
• Safety & Compliance:Proven commitment to safety, cGMP compliance, and adherence to corporate, regulatory, food safety, and sanitation standards.
• Attention to Detail:High level of accuracy and thoroughness in all work activities

You will be eligible to participate in our company’s equity program, plus our robust medical, dental, vision, retirement, and other benefits.