ROLE DESCRIPTION

The Warehouse Relief Operator plays a critical role in maintaining smooth warehouse operations by serving as a flexible resource across Material Handling, Weighing & Kitting, Inventory Control, and shift leadership responsibilities. This role provides coverage during PTO, staffing shortfalls, and periods of high demand. As a fully trained and semi-advanced SAP user, the Warehouse Relief Operator is the first point of contact for team members, ensuring tasks are completed accurately, safely, and on time while supporting ByHeart’s high standards of food safety and compliance.

Reports To: Planning & Warehouse Manager

Location: ByHeart Manufacturing Facility - Allerton

Start Date: ASAP

ROLES & RESPONSIBILITIES

• Serve as first point of contact for warehouse team members on a daily basis.
• Escalate and communicate roadblocks or challenges that impede task completion.
• Work closely with Warehouse Supervisor and Warehouse Controller to adjust to shifting priorities and ensure tasks are completed.
• Lead by example in SAP usage and troubleshoot basic SAP issues for team members.
• Ensure housekeeping tasks are completed before shift end.
• Participate actively in the Safety Committee and contribute to continuous improvement initiatives.
• Provide relief coverage for all warehouse roles, including Material Handling, Weighing & Kitting, and Inventory Control.

Material Handling

• Perform food safety and food defense checks on incoming trucks, verifying documentation and inspecting for tampering, damages, odor, or foreign materials.
• Operate forklifts to unload trucks, complete inbound documentation, and accurately receive shipments in SAP.
• Apply barcodes, allergen/organic labels, and status tags (Release Hold, Ship on Hold, Reject) to materials.
• Use RF scanners to store and track pallets, creating row cards for lot-level traceability.
• Build Non-IF mixes per SAP picklists, verifying accuracy of items, lots, and quantities.
• Conduct physical quality checks on finished goods, record inventory, and stage materials.
• Accurately pick and stage outbound orders and perform outbound quality checks.
• Support inventory management through counts, discrepancy resolution, and documentation.
• Maintain warehouse cleanliness and sanitation per daily, weekly, monthly, and quarterly schedules.

Weighing & Kitting

• Build IF base and pre-mixes using SAP picklists, staging both full bag quantities and partial weigh-ups.
• Perform weigh-ups in the high hygiene weigh-up room, following strict food safety and food defense protocols.
• Combine partial and full bag quantities into complete mixes for production.
• Verify staged materials for accuracy (item, lot, batch, quantity), sign staging stickers, and stage with forklifts.
• Maintain daily cleaning and documentation of weigh-up rooms.
• Perform raw material inventory counts and cycle counts as needed.
• Assist in checking staged mixes daily to ensure accuracy and readiness for production.

Inventory Control

• Lead cycle counts: enter counts into SAP, reconcile discrepancies, and perform re-counts.
• Track and report expired items monthly, flagging items 4–6 months out, and follow up on unresolved items.
• Maintain accurate open container raw inventory (BH IF) and report bi-weekly.
• Monitor unreleased raw materials and packaging, creating reports with needed staging dates and attending raw release meetings.
• Coordinate raw material transfers with Warehouse Manager and corporate procurement, ensuring inbound space availability.
• Check picklists prepared by Warehouse Clerks for accuracy before staging.
• Organize landfill loads, complete documentation, and scrap damaged bags for both BH-owned and customer-owned raws.
• Manage consumables (pallets, stretch wrap, slipsheets, corrugated, etc.) and report end-of-month usage.
• Lead end-of-month cycle counting for both BH and customer-owned stocks.
• Co-lead year-end inventory preparation, full inventory day, and audit support.
• Create and manage purchase orders: send to vendors, follow up on deliveries, and confirm proper documentation prior to truck arrival.

SKILLS & QUALIFICATIONS

• Education: High school diploma or equivalent required.
• Experience: Minimum of 2 years in warehouse, logistics, or food manufacturing environments preferred.
• Equipment Skills: Forklift certification required (or ability to obtain certification upon hire).
• Technical Skills: Intermediate to advanced SAP knowledge, including the ability to troubleshoot transactions and generate reports.
• Communication & Leadership: Strong interpersonal and communication skills, with the ability to lead peers and provide constructive feedback.
• Adaptability: Proven ability to manage multiple priorities and adjust quickly to changing operational needs.
• Organization & Detail Orientation: Excellent organizational skills and close attention to detail, particularly in maintaining compliance and documentation accuracy.

PHYSICAL REQUIREMENTS

• Lifting: Ability to lift and carry up to 50 lbs. on a regular basis.
• Activity Level: Frequent standing, walking, bending, and operation of equipment for extended periods of time.
• Work Environment: Work performed in a warehouse setting with variable temperatures and strict hygiene and sanitation requirements.

You will be eligible to participate in our company’s equity program, plus our robust medical, dental, vision, retirement, and other benefits.